Customer Support Coordinator (Pre-Site) - Inner Urban


Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Work within the busy Knock Down Rebuild High End Designer and Signature Customers Pre-Site Customer Support team and hold the hand of our customers through the pre build process and work with Drafting, Estimating, Studio M and Permits to get them to site.
Reporting to the Customer Support Manager, your responsibilities will include:
  • Effectively managing up to 30+ customer pre-site files in the Knock Down Rebuild High End Designer and Signature Customers
  • Support our customers through the pre-site phase and ensure consistent communication and customers understanding of the journey
  • Deliver exceptional customer service, build and maintain customer relationships
  • Maintain a high degree of accuracy recording customer project details; and
  • Ensure customers are proactively communicated to within nominated timeframes.
  • Metricon will offer you:
  • A competitive salary and salary package opportunities
  • Be proud to work for Australia's Number 1 New Home Builder 5 Years in a Row!!!
  • Access to LinkedIn Learning
  • Access to personalised development plans
  • Generous housing discounts on our award winning homes
  • A dynamic team culture where our people produce excellent results; and
  • A supportive workplace culture where great work is recognised and rewarded.
  • The successful candidate will have:
  • Some experience in a pre-site customer service role is required
  • Be able to interpret building plans and contracts
  • A positive attitude and team player disposition
  • Interpersonal and communication skills
  • Intermediate skill level using Microsoft Office suite
  • Ability to establish strong networks with internal and external stakeholders
  • Must have an administrative or customer service focused background;
  • A GREAT ATTITUDE!!!!