Metricon Service Trade - Shepparton

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

This is a highly rewarding role in the Shepparton Service & Warranty team, within our high performing team handling customers in and around the Shepparton Area.
Reporting to the Service & Warranty Manager, your responsibilities will include:
  • Hands on role required to maintain reasonable 90 day servicing ability and resultant customer satisfaction
  • Thoroughly review customer raised items and scheduled works prior to attending inspection
  • Conduct inspection and carry out required works for New Home Service Inspections as per guidelines set down by Metricon to achieve a positive experience for our customers
  • Assess and evaluate all items on checklist inspections, while clearly explaining any disqualified items to the customer
  • Log and update all works via the mobile CRM for each service item, while providing concise notes as required
  • Ensure all customers receive prompt responses and follow up to ensure matters raised are resolved satisfactorily, and providing escalation where appropriate
  • Accurately document and report on common construction items found during inspections for product and build process improvement; and
  • Ensure that the relationships with all internal departments, external customers, suppliers, agents and contractors are maintained and improved.
  • Metricon will offer you:
  • $$$ + Car + Ipad + Mobile + tools
  • Opportunity to enrol you in the Cert IV or Diploma of Building & Construction and complete while you work with us
  • Progress into a Site Manager role or a Warranty Site Manager role in the future
  • Career with Australia's Number 1 New Home Builder 6 years in a Row
  • A competitive salary and salary package opportunities
  • Genuine career advancement opportunities
  • Access to personalised development plans and partner with your Manager to grow and develop
  • Generous housing discounts on our award winning homes
  • A dynamic team culture where our people produce excellent results; and
  • A supportive workplace culture where great work is recognised and rewarded.
  • The successful candidate will have:
  • A trade background in the construction industry is essential ideally in carpentry
  • Extensive experience in a customer service/contact role is essential
  • Previous experience within the maintenance field is highly regarded
  • Working knowledge of Australian Building Codes, standards and regulations
  • The ability to read and understand plans and contracts
  • Working knowledge of the residential home volume building industry
  • Strong capability with time management, prioritisation and high quality customer service; and
  • A professional and proactive approach to all tasks undertaken.