Metricon Homes, a leading multi award winning new home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Proactively manage customer expectations by ensuring they are regularly updated on the status of their home during the building process. Enjoy working with our experienced Site Managers to get our customers to settlement with minimal touch points whilst entering everything in our Clickhome Database to drive the jobs through.

Reporting to the Building Manager, your responsibilities will include:

Proactively managing customer expectations by ensuring clients are regularly updated of the status of their home during the building process

Effectively communicating and maintaining the professional link between Metricon clients and site personnel to ensure feedback and resolution

Maintain customer files with relevant contract, variations and other required documentation

Creating workflow, completing tasks as they arise

Provide all relevant documentation including compliance certificates to nominated Building Inspector

Confirm with Site Manager that inspections are complete in order to achieve occupancy permits

Coordinate the installation of gas line/ meter with authority using CPT reports

Coordinate electricity disconnection with service provider upon settlement

Ensure all the information kept in the database is correct and up to date (client details)

Completing and managing data entry and report compilation; and

Maintain and constantly develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients.

Metricon will offer you:

Ongoing learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs

Clickhome Database training through your Team Leader

Be supported by a Management Team that has a Culture Where You Matter

No two days are the same and no two customers are the same you work with - so learn each and everyday on the job

We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities

Attractive housing discounts on our award-winning homes

Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your wellbeing

24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges

Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform

The successful candidate will have:

Experience in a customer focused role with conflict and problem management focus

Building knowledge in the industry currently

Proven ability to work in a pivotal customer contact role in a customer focused, time critical working environment

Highly organised – ability to multi-task and deal with a variety of activities

Highly developed interpersonal and communication skills

Proven ability to work in a positive and professional manner in a goal orientated environment;

Intermediate Microsoft WORD EXCEL and OUTLOOK computer skills; and

Some experience in using database systems is an added advantage.

If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply with your Cover Letter and Resume now.

This role requires a national police check to be undertaken on the successful applicant.