Love Where You Work!

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Based in our fun, family environment Mount Waverley Head Office, work within the busy Pre-Site Operational Customer Support team supporting our Dual Occupancy by Metricon customers through their pre build process. You will also work closely internally with Drafting, Estimating, Studio M and Permits to get them to site.

Reporting to the Customer Support Manager, your responsibilities will include:

Effectively manage your customer expectations and ensure they are aware on the status of their home during the pre-construction process

Deliver exceptional customer service, build and maintain customer relationships

Continuously providing updates to your customers

Maintain a high degree of accuracy recording customer project details

Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required

Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation

Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and

Assist with all Customer Support related tasks.

Metricon will offer you:

Free parking onsite and just off the Monash Freeway on Blackburn Road, Mount Waverley

No Two Days Are the Same in this role

Be supported by a Management Team that has a Culture Where You Matter

On-going learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs

Metricon Homes – Australia's largest and #1 Home Builder for the 8th Consecutive Year

We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities

Attractive housing discounts on our award-winning homes

You Matter! Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being

24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and

Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.

The successful candidate will have:

Extensive experience within a Customer Service & Administrative capacity

Be told you Deliver the Best Customer Experience

Able to read plans and knowledge of contracts an advantage

Experience in the building industry or having built your own home an advantage or supplier work

Experience working in a time critical working environment

Ability to establish strong networks with internal and external stakeholders

Highly developed interpersonal communication skills

Intermediate skill level using Microsoft Office, experience in using a database systems is an added advantage; and

A GREAT ATTITUDE!!!

How to apply:

If you feel you have the knowledge, skills and experience to excel in this role, then apply with your Cover Letter and Resume.

This role requires a national police check to be undertaken on the successful applicant.