Service & Warranty Coordinator - South Australia
Love Where You Work!
We believe creating a strong workplace environment for our people plays a powerful role in engagement, work satisfaction and career progression.
Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.
This is a greatly challenging and fast paced role based in our Parkside Office working within the high performing South Australian Service & Warranty Team. This role is best suited towards individuals who can work in an extremely fast paced environment due to high volumes of work and can deal with the high pressures of the position.
Reporting to the Service & Warranty Team Leader, your responsibilities will include:
The processing and qualifying of Service requests and Warranty claimsProviding administrative support to the Service & Warranty SupervisorsResponding to a high number of emails in a timely mannerReceiving all incoming telephone calls from customers regarding service related issues and resolving in a timely and professional manner; andGeneral administration duties.
Metricon will offer you:
Be supported by a Management Team that has a Culture Where U Matter and great culture that you can be yourself!!!On-going learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programsNo two days are the same and no two customers are the same you work with so learn each and everyday on the jobMetricon Homes – Australia's largest and #1 Home Builder for the 8th Consecutive YearWe promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunitiesAttractive housing discounts on our award-winning homesYou Matter! Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; andExclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
The successful candidate will have:
Prior experience in the Building Industry would be highly regardedExperience in a customer service roleExperience working with a range of IT applications and softwareExceptional communication and time management skillsCustomer file management and negotiation skills; andA proven ability to work in a time critical environment.
How to apply:
If you feel you have the knowledge, skills and experience to excel in this role, then apply with your Cover Letter and Resume.
This role requires a national police check to be undertaken on the successful applicant.