Love Where We Work!

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

This is a highly rewarding but challenging role located in Mount Waverley within the busy Victorian Metro Building Support Team as the point of Contact for customer queries and issue resolution.

Reporting to the Building Support Manager, your responsibilities will include:

A point of Contact for customer queries and issue resolution

Management of customer issues and queries

Manage and follow escalation and other key business processes

Liaise with internal and external stakeholders to manage customer issues and queries; and

Assistance in the preparation and management of legal matters pertaining to Customer raised issues including attendance and presentation of matters before Domestic Building Dispute Resolution Victoria and Victorian Civil and Administrative Tribunal (VCAT).

Metricon will offer you:

Free parking onsite and just off the Monash Freeway on Blackburn Road, Mount Waverley

No Two Days Are the Same in this role

Ongoing learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs

Clickhome Database training through your Team Leader

Be supported by a Management Team that has a Culture Where You Matter

No two days are the same and no two customers are the same you work with so learn each and everyday on the job

We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities

Attractive housing discounts on our award-winning homes

Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your wellbeing

24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and

Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.

The successful candidate will have:

Previous experience in Customer Management, complaint handling/issue resolution (preferable)

Residential Construction Industry / Product knowledge (preferable)

Understanding of Metricon processes and strategic pillars (preferable)

High level customer service / experience skills

Computer literacy skills – (Internet Explorer and Microsoft Office); and

Understanding of Sales / Operations / Building processes.

If you feel you have the knowledge, skills and experience to excel in this role, then apply with your Cover Letter and Resume.

This role requires a national police check to be undertaken by the successful candidate