Calling all Residential Pre-Site Customer Support…ONCE IN A LIFETIME FASTRACK CUSTOMER SPECIALIST ROLE!

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Based in our Mount Waverley Head Office, work within the busy Pre-Site Operational Customer Support team supporting our New Fasttrack business unit customers through their pre build process. You will also work closely internally with Drafting, Estimating, and Studio M to get them to site and do a handover with the build team.

Fast-Forward Your Customer's Dream Home with FastTrack by Metricon – a service designed to get them into their new home faster than ever. We’ll fastrack their pre-site stage and have our building team onsite at their block of land within 16 weeks from their initial deposit if they qualify for certain criteria.

Reporting to the Operations Manager, your responsibilities will include:

Effectively manage your customer expectations and ensure they are aware on the status of their home during the pre-construction process

Deliver exceptional customer service, build and maintain customer relationships

Gather and lodge the permits to the council for the customer

Continuously providing updates to your customers

Maintain a high degree of accuracy recording customer project details

Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required

Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation

Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and

Assist with all Customer Support related tasks.

Metricon will offer you:

Free parking onsite and just off the Monash Freeway on Blackburn Road, Mount Waverley

No Two Days Are the Same in this role

Our people are what makes us Australia's leading home builder - #1 Home Builder for the 9th Consecutive Year

Be supported by a Management Team that has a Culture Where You Matter

Values - We’re together, We’re ready, We Own It and We Do it with Care

On-going learning and development opportunities to help build your skills and reach your potential

We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities

Attractive housing discounts on our award-winning homes

You Matter! Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being

24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and

Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.

The successful candidate will have:

Experience working within an account management or customer management focused role within residential building

Not afraid to jump on the phone to address anything

Experience in understanding residential construction contracts and plans an advantage or come from a supplier servicing

Proven experience in being a member of a successful, dynamic, multi-channel and results focused customer service team with a passion for customer service excellence

Proven ability to trouble-shoot and effectively meet deadlines in order to meet established performance standards

Ability to clearly identify client needs and generate solutions to suit both the customer and employees;

Intermediate Microsoft WORD and EXCEL computer skills; and

Highly organised – ability to multi-task and deal with a variety of activities

If you feel you have the knowledge, skills and experience to excel in this role, then apply with your Cover Letter and Resume.

This role requires a national police check to be undertaken by the successful candidate

To find out more about Fastrack by Metricon, copy and paste this link to review - https://www.metricon.com.au/fast-track/melbourne