Lead Qualification Specialist - Customer Engagement Centre
Love Where You Work!!!
Metricon Homes, a leading multi award winning new home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.
Based in our Mount Waverley Office, this newly created 3 month contract with view to permanency role will see you contact an existing nurture database and new inquiries, mainly web leads and pre-qualify to enable a warm transfer to our Internal Sales team and make outbound sales calls to existing Metricon customers.
Reporting to the General Manager, your responsibilities will include:
Make outbound telephone calls & initial contact with new inquiry in a timely mannerBasic pre-qualifying and then warm transfer to the appropriate New Home AdvisorUse your Sales CRM system to update and maintain as per business rules; andMake outbound phone calls to nurture the database in an attempt to move along the sales pipeline and warm transfers to a New Home Advisor in the sales team.
Metricon will offer you:
3-month contract with view to permanencySupportive, best-practice and high-functioning workplace culture - where high-calibre work is recognised and rewardedCompetitive salary and salary package opportunities; andAdvance your professional growth with Metricon - the HIA's Number One Australian Home Builder and Australia's Most Trusted Choice.
The successful candidate will have:
Strong communication skills with clear and professional phone etiquetteAbility to attentively listen to understand the needs of the lead and qualify accordinglyHighly organised ability to multi-task and deal with a variety of activities Working knowledge of the building and construction process would be an advantage Highly developed interpersonal and communication skills, with a strong focus on customer serviceProven ability to work in a positive and professional manner in a goal orientated environment; andIntermediate Microsoft WORD, EXCEL and OUTLOOK computer skills
How to apply:
If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply with your Cover Letter and Resume now.
This role requires a national police check to be undertaken by the successful applicant