Love Where You Work!

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Step into this rare, exciting Full Time Customer Support Manager role supporting Pre-Site Managers in our Inner Urban KDRB team" working from the Head Office in Mt Waverley.

Reporting to the Operations Manager, your responsibilities will include:

Provide strong leadership to the Pre-Site Manager function which is responsible for managing the Customer’s expectation from Sale Accept through to the Authority to Commence Construction

Work alongside the Drafting, Estimating and Permits to get the customer to site

Assist in the continual improvement of business systems, procedures and customer support processes

Resolution of customer complaints through consultation with management (as required)

Set the direction for your team and ensure your staff work together to achieve department and company objectives

Conduct and contribute constructively and positively to team meetings and internal training sessions

Help optimise individual results / output within the team

Generate and report team performance against determined KPI’s; and

Weekly and monthly forecasts of results.

Metricon will offer you:

Stylish Mount Waverley Head office with free parking onsite

Values - We’re together, We’re ready, We Own It and We Do it with Care

Our people are what makes us Australia's leading home builder - #1 Home Builder for the 9th Consecutive Year

On-going learning and development opportunities to help build your skills and reach your potential

We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities

Attractive housing discounts on our award-winning homes

You Matter! Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being

24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and

Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.

The successful candidate will have:

Demonstrate a thorough understanding of building regulations, contracts and administration procedures is essential

A diploma or tertiary qualification in a Commerce / Business Management is highly desirable

Extensive experience in successfully managing and driving change and achieving efficiencies within a customer service / customer contact environment

Experience in the building industry in a volume builder new home environment preferably covering both pre-site and construction

Proven experience in managing a team (ideally 5+ staff) and achieving success during a time of change and operating within a fast paced, time critical and bottom line focus

Highly developed PC literacy (advanced level) in the MS Office suite of products including report writing ability; and

The ability to multi-task and set priorities.