Love Where You Work

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Incredible opportunity to work within our high performing Service & Warranty team handling customers, servicing our customers, maintaining reasonable 12-month servicing ability and resultant customer satisfaction. Work with our experienced Service & Warranty Team being scheduled to attend our customers who have moved in to their Metricon home.

Reporting to the Service & Warranty Team Leader, your responsibilities will include:

TO ASSIST IN CENTRALIZED WORKFLOW MANAGEMENT OF SERVICE & WARRANTY JOBS

PROVIDE HIGH QUALITY SERVICE & WARRANTY ADMINISTRATION SUPPORT IN A PROFESSIONAL AND TIMELY MANNER

PROACTIVELY PLAN AND SCHEDULE SERVICE & WARRANTY JOBS IN LINE WITH TARGETS AS PROVIDED

CUSTOMER SERVICE/ RESOLUTION PERFORMANCE

ADMINISTRATION

SUPPORT TO S&W TEAM LEADER, ADMINISTRATION SUPPORT TO SERVICE & WARRANTY SUPERVISORS

BUILDING INTERNAL AND EXTERNAL RELATIONSHIPS

CONTINOUS IMPROVEMENT/INNOVATION

CREATING AND MAINTAINING A SAFE WORK ENVIRONMENT

SCHEDULING INSPECTIONS AS PER REQUIREMENTS

Metricon will offer you:

Stylish and Fun Environment Robina Office to work in

Be supported by a Management Team that has a Culture Where YOU Matter

Values - We’re together, We’re ready, We Own It and We Do it with Care

Our people are what makes us Australia's leading home builder - #1 Home Builder for the 9th Consecutive Year

Ongoing learning and development opportunities to help build your skills and reach your potential

We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities

Attractive housing discounts on our award-winning homes

You Matter! Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your wellbeing

24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and

Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform

The successful candidate will have:

Experience and passion for customer service is essential

Experience in a similar role or in the building industry

Building knowledge would be an advantage either in the industry currently, built before or know how to read plans / contracts

Proven ability to work in a pivotal customer contact role in a customer focused, time critical working environment

Exceptional communication and time management skills

Experience working in a fast-paced environment

Proficient computer skills and a fast learner

A positive attitude and team player; and

Ability to establish strong networks with internal and external stakeholders.

If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply with your Cover Letter and Resume now!

This role requires a national police check to be undertaken.