Love Where You Work!!!

Metricon Homes, a leading multi award winning new home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

As the first point of phone contact for our national business, you will support internal stakeholders across all business units while contributing to a seamless customer journey—aligned with Metricon Homes’ mission and values. Full-time Monday-to-Friday.

Reporting to the Customer Engagement Team Leader, your responsibilities will include:

Engage with customer enquiries via incoming/outgoing telephone calls as well as email, and online channels

Demonstrate a superior customer service capability - prioritising the customer experience at all times

Provide personalised customer service of the highest level, building rapport for sales and general enquires

Assist existing customers through their building journey

Ensure best practice customer experience initiatives, aligned with company policies and values at all times

Use effective questioning and exceptional listening skills to identify and respond to the needs of customers, escalating priority issues requiring specialised attention

Utilise CRM and other systems to capture leads, schedule tasks, send communications, along with day to day operational duties

Build sustainable relationships of trust through open and interactive communication with customers and stakeholders

Achieve personal and team KPI targets

Metricon will offer you:

Thrive in a supportive, high-performing culture where your contributions are recognised, celebrated, and rewarded—because excellence deserves acknowledgment.

Fuel your career growth with access to nationally accredited courses, a dynamic e-learning portal, and industry-leading training and development programs.

Enjoy a competitive salary package with opportunities for tailored salary packaging to suit your lifestyle and financial goals.

Prioritise your health and wellbeing with sponsored fitness programs, free flu vaccinations, nutrition initiatives, and mental wellness support.

Access 24/7 confidential support through our LifeWorks program, offering professional coaching and guidance to help you thrive personally and professionally.

Unlock exclusive perks including substantial discounts on home builds, trades, suppliers, and major retail brands via our rewards platform.

Accelerate your professional journey with Metricon—named HIA’s Number One Australian Home Builder and Australia’s Most Trusted Home Builder.

The successful candidate will have:

Exceptional communication skills, both verbal and written, with the ability to engage authentically, articulate clearly, and collaborate effectively with customers, colleagues, and stakeholders

Demonstrated excellence in customer service, with a proven ability to build trust, foster strong relationships, and deliver a positive, solution-oriented experience

Strong capability to work independently while contributing seamlessly within a team environment, demonstrating accountability and initiative

Sound organisational awareness, with the ability to navigate complex environments and align actions with broader business objectives

Highly developed time management and prioritisation skills, ensuring effective handling of competing demands in a dynamic setting

Commitment to innovation, quality, and continuous improvement, with a proactive mindset for identifying opportunities that enhance the customer journey and operational efficiency

Customer-centric approach, with the agility to adapt communication and service strategies to meet diverse customer needs and enquiry types

Meticulous attention to detail, complemented by active listening and a proactive, solutions-focused approach to task execution

Proven ability to manage multiple tasks simultaneously, set clear priorities, and consistently meet deadlines

Familiarity with the residential building industry and an understanding of the end-to-end customer journey is highly desirable

How to apply:

If you're ready to bring your experience, energy, and customer-first mindset to a dynamic role where your contributions truly matter, we’d love to hear from you. Submit your Cover Letter and Resume today and take the next step in your career with us.

This role requires a national police check to be undertaken by the successful applicant
5 days: Mon- Fri
37.5 hr week/ full time permanent
Located in 501 Blackburn Rd, Mt Waverley