How would you LOVE to handle data entry, admin, coordinate, customer service, customer manage all in one?

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Based in our fun, family environment Shepparton Office, work within the busy Pre-Site Operational Customer Support team supporting our customers through their pre build process. You will work closely with Drafting, Estimating, Studio M and Permits to get them to site.

Reporting to the Customer Service Manager, your responsibilities will include:

Manage your customer expectations and ensure they’re kept up to date on the status of their home during the pre-construction process

Deliver exceptional customer service, build and maintain customer relationships all while giving them a great customer experience

Maintain a high degree of accuracy recording customer project details on database we can train you on

Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required

Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation; and

Assist with all customer support related tasks.

Metricon will offer you:

No Two Days Are the Same in this role

Be supported by a Management Team that has a Culture Where You Matter

Metricon Homes – Australia's largest and #1 Home Builder for the 9th Consecutive Year

Attractive housing discounts on our award-winning homes

The successful candidate will have:

You don’t need to come from a construction background as our onboarding will teach you everything you need to know

Experience working within account management or customer management focused role

Confident in building rapport and trust with a wide range of customers

Excellent time management and communication skills

A passion for delivering excellent customer service, manage the customers and give them the best customer experience; and

Be organised – ability to multi-task and deal with a variety of activities.

If you feel you have the knowledge, skills and experience to excel in this role, then apply with your Cover Letter and Resume.

This role requires a national police check to be undertaken by the successful candidate.