Metricon Homes, a leading multi award winning new home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service, leadership and award-winning living solutions for Australian families

This is an exciting opportunity for a customer orientated pre-site coordinator to join a reputable builder located in our Robina office.

Reporting to the Pre-site Team Leader, your responsibilities will include:

Effectively manage your customer expectations as the main point of contact during their pre-site stage

Ensure they’re aware on the status of their home during this process

Deliver exceptional customer service and the best experience, build and maintain customer relationships

Maintain a high degree of accuracy recording customer project details

Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required

Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation

Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and

Assist with all Customer Support related tasks.

Metricon will offer you:

Be supported by a management team that has a culture where you matter

Ongoing learning and development opportunities to help build your skills and reach your potential

No two days are the same and no two customers are the same - so learn each and everyday on the job

Metricon Homes – Australia's largest Home Builder for the 10th Consecutive Year

We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities

Attractive housing discounts on our award-winning homes

You Matter! Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your wellbeing

24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and

Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.

The successful candidate will have:

Experience working within an account management or customer management role ideally within residential building or similar or built a home / renovation

Understanding residential contracts and plans or come from a supplier or real estate would be an advantage

Ability to clearly identify client needs and generate solutions to suit both the customer and employees

Organised – ability to multi-task and deal with a variety of activities and communicate with a range of departments when required; and

A GREAT ATTITUDE!!!

If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply with your Cover Letter and Resume now.

This role requires a national police check to be undertaken.