Service & Warranty Manager - Metricon Homes Qld.
Love Where You Work!!!
We’re seeking a customer-focused, detail-driven Service & Warranty Manager to lead our Service & Warranty team. Drawing on your trade background and strong customer focus, you will oversee all service and warranty works, ensuring performance, quality, and best-practice standards are consistently maintained.
Reporting to the Service & Warranty Team Leader, your responsibilities will include:
Oversee daily operations of the Service & Warranty teamLead weekly workflow meetings with scheduler and team leader to track progress and drive job closuresPlan and review scheduler workloads to ensure alignment with targetsCoach, mentor, and support team membersMotivate the team to achieve customer service objectivesCoordinate all works required within the service and warranty periodDevelop and maintain a reliable trades baseContinuously review and improve building practices and proceduresEnsure compliance with cost-management requirementsFoster a positive, customer-focused, team-oriented cultureFollow up with suppliers to ensure customer appointments are scheduledProvide support to the Construction Team as needed or directed by the State Building Manager
Metricon will offer you:
Join a leadership team that genuinely values you and fosters a culture where you truly matterAccess ongoing learning, development, and upskilling opportunities to fuel your growthBenefit from dedicated mentoring, clear pathways for career progression, and competitive salary packageEnjoy generous housing discounts on our award-winning homesReceive 24/7 support through our LifeWorks confidential program, including coaching for success and guidance through personal or work challengesUnlock exclusive perks with building, supplier, trade, and major retail discounts through our premium rewards platform
The successful candidate will have:
A trade background in the construction industry is essential Working knowledge of the residential home volume building industry is highly desirable2+ years experience in a customer service/contact role with exceptional customer serviceStrong knowledge of standards and tolerancesExperience working in a time critical environmentWorking knowledge of Australian Building Codes and regulations The ability to read and understand plans and contracts is an advantageHighly organised – ability to multi-task and deal with variety of activities.
If you feel you can have an impact and contribute to this iconic Australian business, demonstrating how you have the skills and attributes above, please apply with your Cover Letter and Resume now.
This role requires a national police check and medical check to be undertaken to the successful applicant.