Love Where You Work!

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

This is a "ONCE IN A LIFETIME" Full Time role in our high performing and incredibly supportive and fun Service & Warranty team, handling our new customers who have already settled in to their homes.

Start your career as our Metricon Service Trade and progress into a Site Manager or a Warranty Site Manager role in the future. Monday to Friday role.

Reporting to the Service & Warranty Team Leader, your responsibilities will include:

Handle customers who have already settled, undertaking their 90 day service

Review customer raised items and schedule works prior to attending inspection

Conduct inspection and fix and carry out any required works using your tools provided in your company vehicle

Assess and evaluate all items on checklist inspections, while clearly explaining any disqualified items to the customer

Log, take photos and update all your works via the mobile CRM for each service item, while providing concise notes as required

Ensure all customers receive prompt responses and follow up to ensure matters raised are resolved satisfactorily

Accurately document and report on common construction items found during inspections for product and build process improvement; and

Ensure that the relationships with all internal departments, external customers, suppliers, agents and contractors are maintained and improved.

Metricon will offer you:

$$$, Company Vehicle, fuel card, Ipad, Mobile and all tools to do your job successfully all provided

Potential to progress into a Metricon Site Manager role or a Warranty Site Manager role in the future

On-going learning and development opportunities to help build your skills and reach your potential

You Matter! Physical fitness Global Corporate Challenge, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being

24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal nd work challenges; and

Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.

The successful candidate will have:

A trade background in the residential construction industry is essential ideally in carpentry

Experience in a customer service/contact role

Working knowledge of Australian Building Codes, standards and regulations

The ability to read and understand plans

Working knowledge of the residential home building industry; and

A professional and proactive approach to all tasks undertaken.

If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply.

This role requires a pre-employed medical and national police check to be undertaken on the successful applicant.