Love Where You Work!

Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Based in our vibrant Shepparton Office, you'll work within the dynamic Pre-Site Operational Customer Support team supporting your Metricon customers through their pre build process. You will work closely internally with Drafting, Estimating, and Permits to get them to site.

Reporting to the Customer Service Manager, your responsibilities will include:

Effectively manage your customer expectations and ensure they are aware on the status of their home during the pre-construction process

Deliver exceptional customer service, build and maintain customer relationships

Continuously providing updates to your customers

Maintain a high degree of accuracy recording customer project details

Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required

Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation

Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and

Assist with all Customer Support related tasks.

Metricon will offer you:

We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities

No two days are the same and no two customers are the same - so learn each and everyday on the job

You Matter! Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your wellbeing

24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and

Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.

The successful candidate will have:

We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities

No two days are the same and no two customers are the same - so learn each and everyday on the job

You Matter! Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your wellbeing

24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and

Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.

If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply with your Cover Letter and Resume now.

This role requires a national police check to be undertaken by the successful applicant.