Metricon Homes, a leading multi award winning new home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service, leadership and award-winning living solutions for Australian families

This is an exciting opportunity for a customer orientated pre-site manager to join a reputable builder located in our Robina office.

Reporting to the Customer Support Manager, your responsibilities will include:

Effectively manage your customer expectations as the main point of contact during their pre-site stage

Ensure they’re aware on the status of their home during this process

Deliver exceptional customer service and the best experience, build and maintain customer relationships

Maintain a high degree of accuracy recording customer project details

Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required

Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation

Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and

Assist with all Customer Support related tasks.

Metricon will offer you:

Be supported by a management team that has a culture where you matter

No two days are the same and no two customers are the same - so learn each and everyday on the job

Our people are what makes us Australia’s leading home builder; and

Attractive housing discounts on our award-winning homes.

The successful candidate will have:

Experience working within a project management or customer focussed role;

Ability to manage a portfolio of customers at different stages through the pre-construction journey;

Proven ability in being a member of a successful, dynamic and results focused customer service team with a passion for customer service excellence;

Proven ability to trouble-shoot and effectively meet deadlines in order to meet established performance standards;

Highly effective interpersonal skills and a demonstrated ability to communicate and build rapport with team members, stakeholders and customers;

Fostering productive relationships with customers and key stakeholders to deliver excellent customer service;

Ability to clearly identify people’s needs and generate solutions to suit both the customer and team member;

Understanding residential contracts and plans, or come from a supplier or real estate would be an advantage

Highly organised – ability to multi-task and deal with a variety of activities.